Return Policy

Orders

Please make sure your address is correct. UPS charges a $12.00 address correction fee which will be charged to your form of payment if they have to correct your address.

Our warehouses are fully automated. Your order is instantly sent to the closest warehouse for processing. Once your order is placed, it can not be modified or canceled. No exceptions.

Returns and Refund Information

Madison Tractor Company has a limited return policy.

You must request an RGA # within 30 days of receiving your item.

We will allow returns at no cost to the customer if the item is proven to be defective. We will issue a prepaid shipping label with a return RGA#. A full refund will be issued upon receipt of the returned item.

We will accept returns if the wrong part was ordered. A 20% restocking fee will apply. All banded and micro-rib belting returns require a 40% restocking fee. An RGA# will be generated and supplied to the customer. The customer will be responsible for return shipping. A refund for the item, -20% restocking fee, will be issued upon receipt of the returned item. Shipping costs will not be refunded.

Please make sure you are ordering the correct part. If you need help finding the correct part for your application, please call us @ 828-649-7190. We would be more than happy to help.